Point of Contact - A Communications Skills Blog

Credibility counts, especially at the office. This...

2012-03-08T08:06:14.709-08:00

Credibility counts, especially at the office. This extends not solely to your job performance, but also the message you communicate, what you talk about, and how you talk.

Amen! I honestly feel that one of the great succes...

2012-02-22T08:32:28.015-08:00

Amen! I honestly feel that one of the great success secrets is championing other people who "sell" your ideas. Thanks Jen!

You are so right! I used to get frustrated as a ma...

2012-02-22T08:20:30.758-08:00

You are so right! I used to get frustrated as a marketing person working with a large sales team. I would tell them about a concept, idea or program until I was blue in the face and exhausted from getting no where. Invariably, I would be frustrated when one of them presented the idea as their own as if it was new. Eventually, I learned to accept the inevitable as a good thing. By presenting the idea as their own, I knew that they "got it" and also that they bought into it which meant we could move forward on the same page.

Thanks Mark! Ironically, some government agencies ...

2012-01-26T14:44:11.191-08:00

Thanks Mark! Ironically, some government agencies (notably Social Security) underwent a customer service initiative in the 1990s. Room for improvement everywhere!

Nice article (or are they called 'blog entries...

2012-01-26T14:35:09.180-08:00

Nice article (or are they called 'blog entries'?) Rich. I've had similar experiences, the worst of which had to do with government agencies. No incentive there!

Thanks for sharing this wonderful interview. It is...

2011-12-01T12:47:04.157-08:00

Thanks for sharing this wonderful interview. It is so supportive of a conversation we were having this week about the synergy of collaboration. Love to see this approach put into the air and shared.

Good point. I kinda sorta agree. The key thing I&#...

2011-11-20T08:08:04.461-08:00

Good point. I kinda sorta agree. The key thing I'm seeing is that they no longer measure individuals, or put them at risk of favoring their "numbers" over the good of the organization. Thanks for posting!

To be fair - this isn't about NOT measuring, i...

2011-11-20T07:52:54.337-08:00

To be fair - this isn't about NOT measuring, it is about measuring the RIGHT things?

Thank you Richard - you're the best!

2011-08-28T08:06:19.350-07:00

Thank you Richard - you're the best!

I agree with you and I think you are brilliant, Ri...

2011-08-28T07:39:55.272-07:00

I agree with you and I think you are brilliant, Rich!

Thank you Patricia!

2011-07-19T10:03:30.935-07:00

Thank you Patricia!

You left this link on Jane Friedman's FB page ...

2011-07-19T10:02:33.778-07:00

You left this link on Jane Friedman's FB page in reference to the Borders closing, and I'm glad you did. I so agree with you.

Good point Carol-e. My response to passive-aggress...

2011-07-03T10:39:18.998-07:00

Good point Carol-e. My response to passive-aggressive types depends on how I read them. Some *want* you to notice them, others use their silence as a way to gain power. Either way, I try to give them what they want. Thanks!

I love it when someone actually voices their argum...

2011-07-03T10:33:42.471-07:00

I love it when someone actually voices their argument. But what about the type who sizzles secretly and doesn't say a word while they plot later revenge? the ore adept they are at this, the less they will cop to any argument you might try to voice for them.

Thanks, fellow blogger! You are a master communica...

2011-07-03T10:20:45.896-07:00

Thanks, fellow blogger! You are a master communicator yourself, much appreciated.

Fabulous advice. It's the golden rule in a wa...

2011-07-03T10:19:09.642-07:00

Fabulous advice. It's the golden rule in a way. Do to others as you'd have them do to you. Thanks.

Well said, Rich!

2011-04-02T08:23:49.883-07:00

Well said, Rich!

Thanks, Richard! I've always thought this was...

2010-11-29T08:35:43.213-08:00

Thanks, Richard!

I've always thought this was an idea worth spreading--that you can eat all day long, not gain weight, and not feel deprived--but until I talked to you about it, there were doubts.

Now...no.

Every dreamer should have a friend like you!

Hi Richard, terrific article. You're a great w...

2010-08-14T17:39:45.096-07:00

Hi Richard, terrific article. You're a great writer. If - as you said - your wife is really a better writer than you are, then she must be magnificent. I hope she makes the decision to see herself as the genius she is and gets her stories published.
Best Regards,
Bob

Hi Richard, terrific article. You're a great w...

2010-08-14T17:39:25.115-07:00

How true what you say here Rich. Your line about ...

2010-07-04T20:40:32.380-07:00

How true what you say here Rich. Your line about not asking you how you feel, because you will probably tell us, reminded me about the trouble that Roberto Clemente always had with the press. When he was ask how he was feeling, he would actually tell them (my neck is stiff, I could not sleep last night, my back is killing me), he was then labeled as a complainer!

Take care

Hi Kurt - you're right, long time no see - hop...

2010-06-21T14:20:00.794-07:00

Hi Kurt - you're right, long time no see - hope all is well! And good luck with your own path toward being a "Renaissance man."

Hey Rich, been a long time, eh? Your post only pro...

2010-06-21T10:06:04.356-07:00

Hey Rich, been a long time, eh?
Your post only provided more fuel for the fire that is always burning in the back of my mind. It's often challenging to be the quick change artist, flipping through all of the various hats that we wear in both business and personal settings, but I know from my perspective that there's nothing that I would willingly choose NOT to do. The greater challenge is to fit those many roles into something that provides both financial security and personal satisfaction. Thanks for setting the example that it CAN be done!

Amen, Richard. I like the concept of "master ...

2010-06-20T15:19:26.652-07:00

Amen, Richard. I like the concept of "master of *all*." And someone with your talents certainly deserves to try new things. Thanks!

Excellent advice, Rich. I often feel that with my ...

2010-06-20T15:04:53.197-07:00

Excellent advice, Rich. I often feel that with my own many talents (hee, hee!) I run the risk of being a Jack-of-all-trades, master-of-none kind of guy. But the world is spinning so fast now that I think we will need more Renaissance men like us in the future. Knowing one thing well just won't cut it much longer, IMHO.