As of this morning my new book Great Customer Connections reached an Amazon.com sales rank of 8,259 - ranking third among customer service books in the United States.
While Amazon sales ranks are notoriously volatile, it is still a great achievement to reach Amazon's top 10,000 out of several million books. The news is even better overseas - so far it is actually selling as well outside the US as here, and McGraw-Hill, who distributes the book worldwide, recently ranked it as their 26th top selling trade book. Kudos to my publisher AMACOM Books, who have done a truly amazing job of getting the word out about this book - over the last few weeks it has been featured in nearly every major sales, customer service and training publication. Here is a sample of some of the glowing reviews:
"I didn’t expect to learn much from a book on customer service. I’ve been developing and facilitating award-winning customer service programs for nine years. Surprisingly, I found Great Customer Connections took customer service to a new level by presenting strategies that can empower employees to handle even especially difficult situations. (Gallagher) suggested solutions for scenarios that could stump even the most expert among us ... Although the techniques are indeed “simple” (Gallagher’s quote), they are not universally taught or practiced, and they are strikingly effective."
-Kim Neubauer, Training Director, The Franklin Institute Science Museum, in Training Media Reviews, August 2006.
"Not only are his suggestions easy to adapt, they are largely simple changes. He analyzes everything from first impressions to the toughest situations. If you’re ready to wipe out customer complaints and keep your employees for years, it’s time to read this book."
-Claire Patterson, NICHE Magazine, July 2006
"Great Customer Connections provide(s) lessons in basic behavioral psychology that can translate into good service and increased business."
-Alan Caruba, Bookviews, July 2006
"Given the competitive sales landscape today, (Great Customer Connections) offers some essential strategies on how to build connections."
-Michelle Nichols, Business Week, June 2006
Finally, and most important, a big thank you to all of you who have purchased this book! (And if you haven't yet, click here to check it out on Amazon.) Always happy to hear your comments - contact me anytime at rich-at-rsgallagher.com. Thanks!