Thursday, May 22, 2008

It's out!

I’ve got to hand it to the folks at my publisher AMACOM Books – they sure know how to get a book out to market. Within the last 48 hours my latest book What to Say to a Porcupine, a delightful business fable collection for people who work with customers, has been released to major bookstores all over the United States.

It is now available in larger Borders and Barnes and Noble stores in the US, and in a few weeks you can also get it worldwide from chains like Chapters and McNally Robinson in Canada, W.H. Smith in the UK, and others. I am particularly proud that McNally Robinson will be doing a special display of the book in their stores, together with fellow AMACOM title In the Land of Difficult People. And of course, you can order it on-line everywhere – click here to get your copy on

Porcupine is a delightful book, a quick read, and one of the fastest and easiest ways to get everyone on your team to learn world-class customer skills. It will also be the linchpin of an exciting new approach to training your team: stay tuned for more details as well as a free downloadable mini-course and sample chapter. And of course I’ll be speaking and doing book signings this summer, and hope to meet many of you in person. More to come soon!

P.S. Update: Would you believe that one *day* after its Amazon release it's already the number 18 book nationally on business humor - beating out Dilbert and Dr. Seuss? I'm really psyched (and I'd better get to work promoting this!)


rache said...

Hi! I've read your book on Customer Connections and it blew me away - its the best Customer Service book I've read so far :) I'll be training our employees with your techniques this month ...and I just read you've got a new one :) Wow! I hope I see it in our stores soon... Rache, Manila

Rich Gallagher said...

Thank you Rache, and welcome! Your country has some of the most friendly and polite people in the world, so yours is a high compliment.

What to Say to a Porcupine should be available in Asia/Pacific starting July 1 through McGraw-Hill (, and is available now from the US via or Barnes & Noble.

Also, please feel free to download a free sample chapter from the book at - in a few weeks I will also have a complimentary mini-course there. Thank you! -Rich