Friday, August 15, 2008

What to Say to a Porcupine: A global hit!

It has now been a little over a month since the release of What to Say to a Porcupine, particularly in overseas markets, and I am proud to report that this week it reached the top 10 on Amazon's business humor list in the United Kingdom. This combines with a top 20 showing on the US business humor list, and rave reviews from thought leaders in industry.

For example, the influential Peppers and Rogers Group recently noted on their blog that "With a fairly high chuckles-to-learning ratio, Porcupine is easily one of the more charming business books out there at the moment," and 1-800-CEO-READ declared that "This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It's thought-provoking in a very interesting way! I hope when you get a copy - or even copies for your whole staff - you'll enjoy it!"

Also, this week marked the first live training program for What to Say to a Porcupine, and it garnered rave reviews from everyone who attended. Here are just a few of the comments:

"I've attended and taught customer service techniques in many settings, and Rich is a vast recourse with fresh, genuine information! Let's do this program over and over - what a great avenue down the path of success!"

"Acknowledging, validating, and paraphrasing customers' feelings are my new goals and mantra"

"Rich Gallagher is an excellent facilitator, and the workshop was fun and enlightening."

"I would recommend this workshop to anyone who is a customer service representative."

This book - and training program - was designed from the ground up to dramatically change your team's customer skills, using the latest principles of human communications, in the most fun and enjoyable way possible. In the near future, a companion training kit (see the postcard above) will be released and promoted nationwide. And of course, I am delighted to come speak and train for your team - and guarantee you will never look at prickly customers the same way again!

To nibble a nosh for free, visit for a downloadable sample chapter, and stay tuned for a free mini-course in the very near future. Enjoy!

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