Saturday, August 01, 2009

Read all about it

One of my favorite pastimes lately has been giving free communications skills and career advice for the nation's press and airwaves, as the buzz continues to grow about my new book How to Tell Anyone Anything. Here is a summary of some recent articles and upcoming webinars. Dig in and enjoy!

Pest Control: We Poll Experts on How To Handle Oversharers, Boorish Bosses and Other Workplace Irritants, by Brian Moore
Very funny article in one of NYC's largest tabloids, also published nationally here on BusinessWeek's Business Exchange - I'm on a panel with two other authors and a very irreverant comedian about how to handle boorish co-workers.

How to De-Fang a Toxic Boss, by yours truly
Article published on, AOL Business and MSN on taming a difficult boss.

Q&A: Working Class, by Leslie Whitaker
Interview with me about how to handle an employee who is rude to customers.

Tooling Up: Four Must-Haves for Convincing Communication, by David G. Jensen
Great article from Science, the nation's leading science magazine, on communications skills for your technical career.

Four Techniques To Better Communication: Learning from How to Tell Anyone Anything, by David G. Jensen
Good career advice from my favorite book.

How to Tell Anyone Anything (Book Review) - CareerFocus Cafe

P.S. Not to forget my friends north of the border, a feature in Canada's national paper The Globe and Mail is also coming soon - I'll update the link when it's out.

Free upcoming webinars:
How to Tell Anyone Anything: Coaching Your Service Team to Success
Wednesday, August 26, 2009, 2:00pm EDT

The Power of 30 Seconds: Best Practices for Exceptional Support
An on-demand webinar that I did live for Citrix GoToAssist in April, on how to create a great impression in the first 30 seconds of a customer transaction.

Note to my friends in Australia/NZ, India, and south Asia: I'll be doing live sessions of this webinar in your neighborhoods on August 11. Here is the link to sign up: see you then!

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