Tuesday, January 15, 2008
Topping the e-book charts
Just wanted to pass along some good news on my latest book Great Customer Connections: Simple Psychological Techniques that Guarantee Exceptional Service: it is suddenly a hit in cyberspace.
Amazon.com recently started its own line of e-books for use with its own Kindle reader, and the Kindle version of Great Customer Connections has consistently been their number 1 book on customer skills.
Specifically, this book generally has a sales rank in the top 10 or 20 in Amazon's "customer service" category, however the vast majority of these are books on service *strategy*, not how to deal with customers. In addition to being their top on-line seller for customer skills, I am pleased to see it holding its own among some of the real giants in the customer service field.
This comes on the heels of a strong release of the physical book version, where it reached the Amazon.com top 8000 (for all books!), was critically acclaimed in Business Week and the customer support trade press, and made a big splash overseas, where it became distributor McGraw-Hill's 26th top selling trade book.
There are approximately 10,000 published books on customer service, according to Amazon.com, but few dig deeply into the psychology of how we really handle customer situations. That's why Great Customer Connections has such great buzz among businesses nowadays, particularly customer contact operations - it's giving them a way to make real, measurable changes in their service performance.
Want to learn more about how you and your team can handle *any* customer situation successfully? Check out a free sample and audio clip at www.greatcustomerconnections.com, and join the crowd!