Saturday, November 01, 2008

We're number two!

Last week was very special for me – my latest book What to Say to a Porcupine became the number 2 selling customer service book in the United States on, as well as one of the top 10 business humor books worldwide, following a record-setting webcast sponsored by and Parature Software that drew nearly 500 people! Thanks to everyone who attended and purchased the book.

Now I’d like to return the favor by making the same offer we made to people who attended my webcast last week: purchase a copy of What to Say to a Porcupine on (click here to order), and receive a complimentary mini-course that will help you use this book as a training tool in your organization.

Featuring student and leaders guides, a PowerPoint presentation, and an electronic copy of one of the book’s fables, you will have all you need to turn your next team meeting into a fun and productive learning event. To get your free copy, simply forward your receipt to

P.S. If you missed the webcast, tune in anytime to the archived presentation at Enjoy!

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