The new book: a sneak peek

AMACOM Books has just released its spring/summer 2009 catalogue, including my next literary blockbuster How to Tell Anyone Anything - so now you can finally get a sneak peek at the cover, shown here. (I think they did a great job, as always!)

The book has a scheduled release date of June 2009. Can't wait to learn its secrets? Its companion training program has been in release for over a year and has become my most popular live workshop - visit my training website at Point of Contact Group for more details.

Meanwhile, stay tuned to http://www.howtotellanyoneanything.com/ for more information on a fresh, new approach to handling your most difficult interactions at work. Here is the catalog copy, courtesy of AMACOM:

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work by Richard S. Gallagher

No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism—and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.

RICHARD S. GALLAGHER (Ithaca, NY) is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).