Thursday, January 29, 2009

We're #1 and celebrating! (And you get the presents)

Who is more popular than Ken Blanchard and Dilbert? At the moment, yours truly. Following a very successful webcast for my friends at Parature Software yesterday, there has been a run on people purchasing my latest book What to Say to a Porcupine, and as of yesterday afternoon it ranked as the #1 customer service book AND the #1 business humor book in the United States on

To celebrate, I am going to make the same offer to my faithful blog readers that we made for people attending the Parature webcast: purchase your own copy on, forward a copy of your Amazon receipt to, and we will send you a free companion mini-course by return e-mail.

This complimentary mini-course will help you use Porcupine as a creative training tool, and includes a free sample fable, student and leader guides, a team exercise, and a PowerPoint presentation. And it will help turn your next team meeting into the most fun you have ever had learning world-class customer skills!

Thanks everyone for making this fable collection the top customer service book in the nation - and stay tuned for more great things in 2009!

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