New customer service book launching today - with lots of free gifts!

I wanted to personally let you know about the launch of a great new book from two friends of mine, and an extra-special offer for people who purchase it TODAY (Wednesday, Sept. 15) on Amazon.com!

My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. It explores how some of the world's service leaders - companies like Singapore Airlines, Paul Reed Smith Guitars, ClearVision Optical, Sky Lakes Medical Center and The Canfield Company - handle their most demanding customers: the "Gladys's" that all service businesses have.

Purchase it TODAY from Amazon at http://www.whosyourgladys.com/ and get over forty free gifts, including some goodies from me! Marilyn and Lori have put together a package for you loaded with podcasts, articles, e-books and other valuable tools covering customer service, sales, marketing and professional development.

If you like my books, workshops and webinars on handling difficult customer situations, you are going to love this book. Publisher’s Weekly lauds its “substantive, down-to-earth advice that sets this book apart from its competitors.” Buy your copy today at http://www.whosyourgladys.com/, and watch the book trailer at www.youtube.com/whosyourgladys. Thanks and enjoy!